et.al Home Shipping Policy

Effective Date: 28/11/2023
Thank you for choosing et.al Home for your shopping needs! We strive to provide you with a seamless shopping experience, including efficient and reliable shipping services. This shipping policy has been designed to help you understand the process and expectations regarding the delivery of your purchases.

Shipping Methods and Providers

We currently offer shipping to customers within the contiguous United kingdom. We work with reputable shipping providers to ensure your orders are delivered safely and in a timely manner. The specific carrier may vary depending on the size, weight, and nature of the item(s) being shipped. You can review the carrier details during the checkout process and in the shipping confirmation email.

Processing Time

Once your order has been successfully placed and payment has been verified, our team will begin processing your order. Please allow 1-2 business days for processing before your order is shipped. During peak seasons or promotional periods, processing time may be slightly longer due to increased order volumes.

Shipping Time and Rates

Shipping times may vary depending on the destination of your order. Typically, you can expect your order to arrive within:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-4 business days

Please note that these shipping times are estimates and do not include processing time. Shipping rates will be determined by the weight, dimensions, and delivery location of your items. You can view the estimated shipping cost during the checkout process.

Free Shipping

We offer free standard shipping on qualifying orders within the contiguous United kingdom. The eligibility criteria for free shipping will be clearly stated on the product page or during the checkout process. In cases where free shipping is applicable, the estimated shipping cost will be displayed as £0.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to track the progress of your package through the carrier's website. Please note that tracking information may take up to 24 hours to be updated after shipment.

Order Modifications and Address Changes

If you need to modify your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to make the requested changes, but please note that once an order has been processed and shipped, we may not be able to make any modifications.

International Shipping

At this time, we do not offer international shipping. However, we are continuously exploring options to expand our shipping services, so please check back for updates on international shipping availability.

Missing or Damaged Items

If your order arrives damaged or with missing items, please contact our customer support team within 48 hours of delivery. We will work diligently to resolve the issue and ensure your satisfaction.

Returns and Exchanges

For information on our returns and exchanges policy, please refer to our Returns Policy.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.
Happy shopping!