Returns Policy
At et.al Home, we are committed to making your shopping experience enjoyable and hassle-free. We understand that sometimes, products may not meet your expectations or you may change your mind. Our Returns Policy is designed to provide you with peace of mind and ensure you are satisfied with your purchase.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. The return request must be made within 30 days from the date of purchase.
2. The product must be in its original condition, unused, and with all the original tags and packaging intact.
3. Proof of purchase, such as a receipt or order confirmation, must be provided.

Returning an Item
To initiate a return, please follow these steps:
1. Contact our customer service team by email or phone to notify them of your intention to return the item. Please provide details of your order and the reason for the return.
2. Our customer service team will guide you through the return process and provide you with a return authorisation number (RAN) if applicable. Please ensure to include this number when returning the item.
3. Pack the item securely, in its original packaging, to avoid any damage during transit.
4. Ship the item back to us using a trackable and insured shipping method. The return shipping costs will be the responsibility of the customer, except in cases where the item is faulty or not as described.
5. Once we receive the returned item, our team will inspect its condition and verify that it meets the eligibility criteria mentioned above.
6. If the return is approved, we will process a refund to your original payment method within 14 business days on receipt of the return. Please note that the processing time may vary depending on your bank or credit card company.

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above, and once your return is approved and processed, you may place a new order for the item(s) you desire.

Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact our customer service team immediately. We will assist you in resolving the issue and arrange for a refund or replacement, depending on the circumstances.

Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible. We will make every effort to accommodate your cancellation request, provided the order has not been shipped.

Final Words
We strive to provide accurate product descriptions and images to ensure you make an informed purchase. However, if you encounter any issues or have any questions regarding our Returns Policy, please do not hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority, and we will always work towards finding a solution that leaves you satisfied with your shopping experience at et.al Home.